Learn how to get help with subscriptions and apps that unexpectedly quit, stop responding, or won’t open. If you use Family Sharing and need help with a shared item, ask the family member who initiated the purchase to complete these steps. If the purchases you are trying to get help with don't appear in Report a Problem, or you aren't sure what Apple ID these charges are being applied to, check to make sure your email address has an Apple ID associated with it then contact Apple Support.īefore you contact Apple Support, make sure your email address has an Apple ID associated with it. You might need to send us more information, contact the app developer, or download the item again. Find the purchase you need help with, then click Report a Problem and follow the onscreen steps. Browse a wide selection of Kids & Family films and your downloads will be instantly. You can report a problem with any purchase you've made in the last 90 days. Preview, buy or rent Kids & Family films in up to 1080p HD on iTunes. Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support Because the issue occurs on multiple devices you may want to report the problem to the iTunes Store support. I understand from your post that a movie you have purchased from the iTunes Store is not playing correctly on your iPhone or on your Windows PC. Thank you for using Apple Support Communities!
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